Contact Center Agent I

Presbyterian Medical Services • Albuquerque, NM

4d • Remote

About The Position

We are seeking a dedicated and compassionate Contact Center
Agent to join our team. The Contact Center Agent will serve as the first point
of contact for patients over the phone, ensuring a positive experience by
providing exceptional customer service and support. The primary responsibilities
include greeting patients, scheduling appointments according to established
protocols, and will be responsible for sending messages to medical staff for
inquires for medication refills and ensuring timely and accurate escalation to
the appropriate department when necessary.
The successful candidate will have strong communication skills, attention to
detail, and the ability to multitask in a fast-paced environment.
This position requires a proactive approach to problem-solving, a commitment to
delivering high-quality service, and the flexibility to perform other
administrative support duties as assigned. If you are passionate about helping
others and thrive in a dynamic healthcare environment, we encourage you to apply
for this rewarding opportunity.

Requirements

• Strong communication skills
• Attention to detail
• Ability to multitask in a fast-paced environment
• Proactive approach to problem-solving
• Commitment to delivering high-quality service
• Flexibility to perform other administrative support duties as assigned

Responsibilities

• Greeting patients
• Scheduling appointments according to established protocols
• Sending messages to medical staff for inquires for medication refills
• Ensuring timely and accurate escalation to the appropriate department when necessary
• Providing exceptional customer service and support
• Performing other administrative support duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed