Contact Center Advisor

WSRE • Pensacola, FL

6d

About The Position

The Contact Center Advisor position is a full-time professional/managerial position. The Contact Center Advisor will provide information to prospective and current students relating to admissions requirements, program requirements, course enrollment, admission requirements, general College information, and will provide referrals to other student resources, when necessary. The Contact Center Advisor will also assist with targeted recruitment events, conduct calling campaigns, and respond to student inquiries through telephone, email, and virtual communication. This position requires a flexible work schedule, which may include evenings and some weekends. This position reports to the Dean, Enrollment Management.

Requirements

• Graduation from an accredited institution with a bachelor’s degree OR graduation from an accredited institution with an associate degree and at least two years of relevant experience.
• Successful results of a criminal background check are required.
• Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations. Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position.
• A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.

Nice To Haves

• Prefer successful call center or customer service experience, strong working knowledge, and experience using multiple communication strategies like live chat, texting, emails, monitoring multiple phone lines, and communicating with a wide range of populations.

Responsibilities

• Provide information to prospective and current students relating to admissions requirements, program requirements, course enrollment, admission requirements, general College information
• Provide referrals to other student resources, when necessary
• Assist with targeted recruitment events
• Conduct calling campaigns
• Respond to student inquiries through telephone, email, and virtual communication

Benefits

• Pensacola State College offers a comprehensive benefits package for health, dental, vision, hospitalization, and supplemental insurance benefits through the State of Florida’s Group Insurance Program.
• All employees in established, eligible positions are members of the Florida Retirement System from their first day of employment.
• Other benefits offered include participation in the wellness program, tuition waivers, educational opportunities, and paid sick leave.
• Additional leave types are position specific.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees