Contact Center Administrator
About The Position
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is currently hiring a Contact Center Administrator in their Client Relations department. This position offers a great opportunity to start your career with Holman.
Requirements
- Customer service experience or Bachelor’s degree preferred
- Ability to communicate effectively, both verbally and in writing, with all levels of employees and customers
- Must demonstrate advanced organizational skills with strong attention to detail
- Ability to multi-task efficiently and possess time management and follow-up skills
- Ability to work independently with customers
- Working knowledge of Microsoft Office (Word, Excel and Outlook)
- Must be willing to work flexible hours to fulfill client requirements
Responsibilities
- Interacts heavily with clients (Drivers, Location Contacts) via phone and email
- Receives inquiries from customers and coordinates responses from other Holman departments, Dedicated Client Administrators and Account Executives
- Investigate and provide closed loop resolution to customer problems, logs all inquiries in FleetTrak (internal communications system)
- Appropriately utilizes FleetTrak to drive resolution for customers and effectively manages FleetTrak Escalations
- Is responsible for driver satisfaction and creating Raving Fans by proactively providing information, asking key questions and confirming the driver’s understanding of the resolution
- Provide regular status updates to clients on open items
- Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters
- Assists with the processing of bulk mailings and with special projects
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
