Contact Center Administrator (DMS Admin)

Lithia & Driveway•Medford, OR

10d•$19 - $29•Remote

About The Position

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey. The Contact Center Administrator (DMS admin) is responsible for processing activations and cancellations of mechanical service contracts and maintenance agreements, while demonstrating exceptional customer service. This individual will work closely with all field stores and Support Services team members.

Requirements

Detail-oriented with strong accuracy in data entry
Effective communication and active listening
Strong time management and organizational skills
Basic knowledge of accounting principles
Proficient in Excel; ADP and Fabsoft a plus
Team player with excellent customer service focus
High School graduate or equivalent, 18 years or older required.

Responsibilities

Process (by entering data) activations and cancellations of service contracts and other agreements.
Reconcile store bank statements.
Process inter-company billing for field stores.
Research customer inquiries regarding contract activations and cancellations.
Review content and make appropriate corrections when necessary.
Other duties and complete special projects, as assigned.