Consumer Training Operations Specialist

Busey Bank•Creve Coeur, MO

2d•$24 - $27

About The Position

The Consumer Training Operations Specialist will design, deploy and manage engaging learning materials to support associate training across the Consumer Division. This role emphasizes creativity and technical expertise, with a strong commitment to delivering impactful service, sales and procedural training. The specialist will manage all training performance and LMS reporting.

Requirements

Strong oral and written communication skills
Best practices in content development and adult learning methodologies to continuously enhance training materials
Online learning tools (e.g., Adobe Acrobat, Camtasia, REV, Articulate, Slido, Snagit)
Work independently and make decisions.
Perform duties and make decisions under frequent time pressures.
Experience in training content development and instructional design.

Nice To Haves

Prior experience in the financial service, training or education industry preferred, but not required.
Associate’s degree or higher is preferred in a Business or Education field.

Responsibilities

Create visually compelling and effective training for Retail Branches, Customer Care and Digital Relationship Banking teams.
Develop, upload and maintain training materials within the Vault.
Administer content, reminders and assignments via Workday.
Assign and track training courses for associates to ensure timely completion.
Collaborate with subject matter experts (SMEs) to ensure training content is accurate, relevant and aligned with organizational goals.