Consumer Team Manager

Bank of America • Phoenix, AZ

11d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing overall team performance. Key responsibilities include overseeing day-to-day activities of employees, managing risk, and driving operational excellence. Job expectations include conducting performance reviews, hiring, onboarding and team retention.

Requirements

• 1 + years of leadership experience
• Excellent written and oral communication skills
• Works well independently
• Strong ownership skills
• Ability to manage multiple functions while managing and motivating the efforts of others
• Ability to develop associates to achieve optimal performance results
• Attention to detail with excellent organizational skills
• Demonstrated ability to solve problems and make decisions
• Flexible and adaptable with good time management skills
• Ability to lead projects and continually utilize independent judgment
• Must be flexible with schedule and shift (including weekends and holidays)
• Ability to handle ambiguity and adapt to changing circumstances
• Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic

Nice To Haves

• 1 + years call center experience
• Proficiency in Microsoft Excel, PowerPoint and Word
• 2 years Fraud experience a plus

Responsibilities

• Drives team to reduce performance variability and achieve peak performance metrics in a high-volume, high-capacity, and high-execution environment
• Addresses real-time needs of team, completes administrative tasks on time, and participates in contact center initiatives to drive consistency across the business
• Hires, retains, and coaches employees to meet production deadlines, enhance efficiency, and deliver high quality interactions while ensuring adherence to regulatory requirements
• Identifies and manages employee or business risk and escalates through the appropriate channels
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed