Consumer Support Representative

Ledge Lounger Inc • Katy, TX

6d

About The Position

As a Customer Support Representative at Ledge, you will be the frontline ambassador, embodying our commitment to exceptional service and customer satisfaction. Your primary responsibility will be to engage with customers via phone, email, and live chat, resolving inquiries, troubleshooting issues, and providing product or service information. You will play a crucial role in fostering positive relationships with our clientele, ensuring their needs are met promptly and professionally. Additionally, you will collaborate closely with internal teams to escalate complex issues and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience. This role offers an exciting opportunity to make a meaningful impact and grow within a dynamic and supportive team environment. At Ledge, your career isn’t just a job – it’s a journey of continuous elevation and achievement.

Requirements

• 1-3 years’ experience working the front lines of customer service (well-known/reputable brands, a plus.)
• Highly skilled in using different computers/programs/software/platforms
• Working knowledge of customer service platforms, especially in call centers, social media, direct messaging, and email (NetSuite, Google Business, Intermedia, a plus.)
• Extenuate positive energy
• Comfortable working on a team
• Proven ability to drive results
• Relentless in the pursuit of exceeding goals and setting higher standards
• Proven experience in customer services avenues
• Enthusiastic team player with a strong drive to create a positive work environment
• Excellent verbal and written communication skills

Responsibilities

• Cultivate long-lasting relationships with new and existing clients/customers
• Ensure you are assisting the team toward meeting monthly objectives
• Upsell customers who come through to the Consumer Support line.
• Attend company product knowledge trainings to understand furniture lines and provide the best service
• Perform routine tasks required to administer and execute customer service programs
• Participates in staff meetings and attends other meetings and seminars as needed
• Participates in customer service department rocks, goals, and systems
• Performs other work-related tasks as assigned

Benefits

• competitive salary
• benefits package
• opportunity to work with a dynamic team in a positive and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees