Consumer Strategy Principal

Humana • Boston, MA

18d • Remote

About The Position

Become a part of our caring community and help us put health first Identifying and delivering new avenues of growth is a critical company priority. The Consumer Strategy team is an entrepreneurial, multi-functional team within Humana’s Medicare and Medicaid business unit. The team is focused on driving industry leading membership growth, retention, and health outcomes by identifying new consumer insights, developing growth strategies, and activating them across the enterprise to serve the unique needs of prioritized segments. Key responsibilities include: Owning overall customer segment strategy spanning product, marketing, sales, experience and clinical Setting measurable OKRs for the customer segment team and supporting cross-functional partners to optimize retention and consumer health outcomes Shaping high quality analyses and deliverables that clearly frame objectives, issues/challenges, and articulate compelling, insightful findings, conclusions, and recommendations Diving deep on Humana and competitor Medicare Advantage product designs and making recommendations for enhancing/degrading benefits to optimize the value proposition to consumers Developing hypothesis to be validated or refined through targeted research and analysis, overseeing industry, competitor, and financial analyses to support segment strategies Conducting interviews, working sessions, and report-outs with leaders across the company and preparing executive presentations Working collaboratively with fellow team members and leaders across the company Effectively leading and developing junior members of the team Use your skills to make an impact

Requirements

• 6-8 years of full-time work experience, 3-5 years post-MBA
• Demonstrated ability to lead complex, cross-functional initiatives
• Highly collaborative, flexible, team-oriented working style
• Ability to quickly build and maintain trust with key business leaders/partners
• Strong problem-solving skills and the ability to perform complex qualitative and quantitative analysis
• Data-driven mindset; quickly assimilates new information and grasps new concepts; strong financial acumen and ability to synthesize and communicate insights and business performance
• Experience developing executive level presentations, building compelling stories to influence change
• Ability to think big and bridge the strategic vision with the tactical delivery and drive consensus
• Exceptional project management and organizational skills
• Excellent verbal and written communication abilities

Nice To Haves

• MBA, MPH, PhD, or graduate degree in a management field, with outstanding academic credentials
• Prior healthcare industry experience, preferably in the managed care or provider sectors with a solid understanding of Medicare Advantage and/or Medicaid
• Work experience with a top tier strategy consulting firm

Responsibilities

• Owning overall customer segment strategy spanning product, marketing, sales, experience and clinical
• Setting measurable OKRs for the customer segment team and supporting cross-functional partners to optimize retention and consumer health outcomes
• Shaping high quality analyses and deliverables that clearly frame objectives, issues/challenges, and articulate compelling, insightful findings, conclusions, and recommendations
• Diving deep on Humana and competitor Medicare Advantage product designs and making recommendations for enhancing/degrading benefits to optimize the value proposition to consumers
• Developing hypothesis to be validated or refined through targeted research and analysis, overseeing industry, competitor, and financial analyses to support segment strategies
• Conducting interviews, working sessions, and report-outs with leaders across the company and preparing executive presentations
• Working collaboratively with fellow team members and leaders across the company
• Effectively leading and developing junior members of the team

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: Ph.D. or professional degree
• Number of Employees: 5,001-10,000 employees