Consumer Services Back Office Agent I-Fully Onsite

Early Warning® • Scottsdale, AZ

2d • Onsite

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose This position performs complex duties associated with Fair Credit Reporting Act (FCRA) compliance, including dispute investigations, consumer responses and database maintenance.

Requirements

• High school diploma
• Bank operations knowledge
• Successful history dealing with complex and difficult customer situations; ability to use critical thinking skills to take ownership and resolve an issue
• Possesses strong telephone soft skills, such as engaging with the customer and showing a willingness to help
• Intermediate computer skills including Word and Excel
• Must have excellent verbal, written communication /interpersonal skills along with strong customer service skills.
• Ability to work with limited supervision
• Background and drug screen

Nice To Haves

• Additional related education and/or experience preferred.
• Experience with FCRA compliance in a banking environment
• Bilingual - Spanish (speak/read/write) preferred.

Responsibilities

• Processes and responds to direct disputes from furnishers related to consumer records, and ensures compliance timelines and processes are met
• Reviews reporting to ensure tasks are completed within FCRA guidelines
• Processes consumer correspondence within established SLA timeframes
• Manages the dispute workflow and dashboard
• Recommends policy and procedure enhancements
• Performs duties to support the consumer reporting activities
• Supports the company’s commitment to protect the integrity and confidentiality of systems and data

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED