DTC Customer Service

Revelyst Outdoor•Chesapeake, VA

1d•$19 - $20

About The Position

The Consumer Service Rep provides prompt and courteous support to our consumers by answering requests concerning products, shipments and deliveries. The Consumer Service Rep addresses all consumer inquiries and complaints with the highest degree of professionalism and product knowledge. This position is in an extremely Consumer-focused area and requires a positive individual who can give our Consumers confidence in our products, people, and processes.

Requirements

High school degree or equivalent required.
Minimum one-five (1-5) years Consumer service, help desk or call center experience desired.
Computer literate, proficient in use of Microsoft Office products, and the ability to properly construct business-related emails.
A computer aptitude test will be administered as part of the interview process.
Excellent Consumer-relations skills.
Excellent attendance.
Excellent verbal, written and interpersonal communication skills.
Strong telephone and communication skills essential.
Excellent intuitive, analytical and problem-solving skills are required.
A problem-solving test will be administered during the interview.
Data entry with minimum error.
Excellent follow through.
Able to multi-task.
Strong task prioritization and organizational skills are required for the job.
Strong teamwork skills with the ability to establish and maintain positive and effective working relationships.
Careful attention to detail and accuracy.