CONSUMER SERVICE ANALYST - 42005017 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

State of Florida • Tallahassee, FL

2d • $20,000 - $22,000

About The Position

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICESBUREAU OF COMMUNICATIONS AND CONSUMER OUTREACH

INTERNAL AGENCY OPPORTUNITY--ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OFAGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.

This is a part-time, shared position working the hours of 10:00 a.m. – 2:00 p.m.

Requirements

• A high school diploma or its equivalent.
• To be considered for a position with the Florida Department of Agriculture and Consumer Services: All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile). Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile.
• Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

Responsibilities

• Handles telephone, live chat and email inquiries, complaints and requests from consumers, business owners, and other interested parties regarding program areas administered by the division, nonregulated areas and general consumer information. Refers telephone, live chat and email inquiries to the proper office, section or agency when appropriate.
• Provides applicants with guidance regarding registration and exemption under the regulatory functions of the division. Assists consumers filing complaints with the division or seeking information, whether specific or general.
• Uses computer equipment to search and store data and to enter necessary information to process a call, live chat or email. Handles requests for consumer complaint forms, brochures, registration packages, and any other materials available from the division. Timely processes and fulfills requests for written information or materials.
• Performs research necessary to answer questions and assist consumers and others in a variety of subject areas; reviews current literature on consumerism to stay abreast of the latest developments.
• Performs other duties as assigned by supervisor.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED