Consumer Relations Representative (Temp Only)

Monster Energy • Corona, CA

1d • $17 - $23

About The Position

Step into the role of Consumer Relations Representative at Monster Energy and become the ultimate champion of customer service! You'll deliver top-notch support, providing accurate info and swift solutions to all questions, inquiries, and challenges our customers throw your way. Partner up with our awesome internal teams to tackle customer inquiries head-on, ensuring they're reviewed, processed, and analyzed faster than a Monster can rev up your day. Ready to join the frontlines and make an impact? Let’s rock this!

Requirements

• Prefer a Bachelor's Degree in the field of business, communications, or related areas
• Minimum 1 year of experience in consumer relations, customer service, or call center
• Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality.
• Excellent data entry skills.

Nice To Haves

• Fluent in Spanish or French a plus (read/write/speak)

Responsibilities

• Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines.
• Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries. Process reports, analyze data, and identify and escalate trend data to appropriate business partners.
• Initiate internal investigations with appropriate business partners. Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements.
• Maintain relationships with internal departments to help identify and provide solutions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level