Consumer Relations Representative (Temp)

Monster Energy • Corona, CA

1d • $17 - $23

About The Position

In the position of Consumer Relations Representative, you will provide exemplary customer service to customers or consumers by providing accurate information and timely solutions to questions, inquiries, or problems. Work closely with internal teams to provide hands on handling and ensure customer inquiries are reviewed, processed, and analyzed in timely manner.

Requirements

• Prefer a Bachelor's Degree in the field of business, communications, or related areas
• Minimum 1 year of experience in consumer relations, customer service, or call center
• Intermediate to advanced level of Microsoft Office Suite, specifically Excel functionality.
• Excellent data entry skills.

Nice To Haves

• Fluent in Spanish or French a plus (read/write/speak)

Responsibilities

• Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines.
• Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries. Process reports, analyze data, and identify and escalate trend data to appropriate business partners.
• Initiate internal investigations with appropriate business partners. Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements.
• Maintain relationships with internal departments to help identify and provide solutions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level