Consumer Relations Representative

Monster•Corona, CA

1d•$17 - $23

About The Position

In the position of Consumer Relations Representative, you will provide exemplary customer service to customers or consumers by providing accurate information and timely solutions to questions, inquiries, or problems. Work closely with internal teams to provide hands on handling and ensure customer inquiries are reviewed, processed, and analyzed in timely manner. A day in the life: Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines. Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries. Process reports, analyze data, and identify and escalate trend data to appropriate business partners. Initiate internal investigations with appropriate business partners. Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements. Maintain relationships with internal departments to help identify and provide solutions. Perform other duties as assigned. The impact you'll make: Audit orders, compare to Bill of Ladings, purchase orders (PO), and sales orders to identify short shipments and identify discrepancies -quantity, material numbers, description, pricing, Incoterms, Post Good Issue (PGI) dates, currency, revised PO’s, back up documentation, sold-to, ship addresses - any exception a customer might have. Maintain assigned department email accounts. Prioritize Inbox emails, re-direct as appropriate. Utilize Power BI to manage workload (Ready to Bill, Issues, Need PGI, Need BOL, Picked) First level of correspondence, work closely with other departments, such as sales and customer service, to resolve billing discrepancies and ensure accurate invoicing. Check the data to be entered into accounting system to issue debit and credit memos utilizing SAP. Support department on assignments as requested.

Requirements

Prefer a Bachelor's Degree in the field of -- Accounting or related field of study
Between 1-3 years of experience in general accounting
Between 1-3 years of experience with SAP, billing software
Knowledge of Excel, Outlook & Word
Knowledge of accounting principles and practices

Responsibilities

Answer calls, e-mails, and written communication from consumers regarding all Monster Energy product lines.
Create and maintain reports in the Consumer Relations database by imputing new consumer inquiries.
Process reports, analyze data, and identify and escalate trend data to appropriate business partners.
Initiate internal investigations with appropriate business partners.
Acts as coordinator, gathers additional information, and works closely with other departments to complete record requirements.
Maintain relationships with internal departments to help identify and provide solutions.
Audit orders, compare to Bill of Ladings, purchase orders (PO), and sales orders to identify short shipments and identify discrepancies
Maintain assigned department email accounts.
Prioritize Inbox emails, re-direct as appropriate.
Utilize Power BI to manage workload
First level of correspondence, work closely with other departments, such as sales and customer service, to resolve billing discrepancies and ensure accurate invoicing.
Check the data to be entered into accounting system to issue debit and credit memos utilizing SAP.
Support department on assignments as requested.