Consumer/Family Relations Manager

County of Alameda•Alameda, CA

20h

About The Position

Under general direction, plan, organize and administer the activities of the Consumer/Family Relations Program in the Behavioral Health Care Services Department; develop, implement and evaluate programs and services related to creating consumer/family involvement in system change, training and hiring consumer/family members, providing technical assistance and support to new and emerging consumer/family groups as defined by their expressed needs, integrating consumer/family perspectives in BHCS policies and decision-making; and perform related duties as required. These positions are located in Behavioral Health Care Services, which provides alcohol and other drugs and mental health services through county staff, private providers and community-based organizations. Consumer/Family Relations Managers report to the Deputy Director, Behavioral Health Care Services (BHCS). The Consumer/Family Relations Managers may be assigned to plan, develop, and manage the consumer/family relations activities across a multitude of behavioral health care services programs and/or divisions, as well as with community-based organizations and the consumer/family community. Incumbents of this class provide leadership in integrating consumer/family perspectives in BHCS policies and decision-making, and for the expansion of the emphasis on wellness, recovery and optimal functioning and quality of life for people with mental illness throughout the system of care. This position differs from the next higher class of Deputy Director, BHCS in that the latter has overall planning, administrative and policy development responsibilities for BHCS.

Requirements

Possession of a Bachelor's degree from an accredited college or university in Business Administration, Public Health Administration, Health Care Administration or related field. (Additional experience as outlined below may be substituted for the education on a year-for-year basis)
The equivalent of three years full-time experience in program administration or program planning and evaluation of mental health or social services programs or related field.
One year of the above experience must include (1) analyzing and evaluating programs and services related to creating consumer/family involvement in system change, training and hiring consumer/family members, integrating consumer/family perspectives in policies and decision-making, or (2) implementing consumer/family operated programs.
Some positions in this class may require a valid California Motor Vehicle Operator's license. Applicants must possess such license prior to appointment to such positions.

Nice To Haves

Provide advisory assistance, programmatic guidance, feedback, and resources in mental/behavioral health and wellness, recovery, and resilience services.
Believe in and inspire teamwork, team spirit, and collaboration by being accessible, supportive, open-minded, empathetic, and able to effectively manage conflict by facilitating constructive interactions amongst differing stakeholders that result in diverse work teams that better serve our diverse communities.
Commit to developing oneself and others by continuously aspiring to gain increased competence and technical and professional skill or knowledge in the areas of mental/behavioral health and wellness, recovery, and resilience services, while modeling excellence and seeking to motivate and facilitate continuous learning.
Be experienced at coordinating programmatic and administrative support activities, and completing procedures, documents, forms, reports, and/or budgets that are essential to day-to-day operations.
Be an effective communicator who develops and maintains effective relationships with others and relates well with people of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds even in times of conflict.
Be capable of establishing courses of action for self and others to ensure that work is completed efficiently to achieve goals and results while maximizing resources wisely.
Strive to build a customer-focused service organization ensuring that the perspective of the behavioral health consumer/peer and family/caregiver of the individual receiving services are a driving force behind program decisions and activities; advocate for diverse customers including mental health/behavioral health consumers/peers and family member/caregivers; and craft and implement service practices to meet both the organization’s, family, and consumer’s needs

Responsibilities

plan, organize and administer the activities of the Consumer/Family Relations Program in the Behavioral Health Care Services Department
develop, implement and evaluate programs and services related to creating consumer/family involvement in system change, training and hiring consumer/family members, providing technical assistance and support to new and emerging consumer/family groups as defined by their expressed needs
integrating consumer/family perspectives in BHCS policies and decision-making

Benefits

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1st United Services Credit Union