Consumer Product Compliance Manager

American Express•Salt Lake City, UT

2d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Our US Consumer Services team is seeking a detail oriented and proactive First Line of Defense (1LOD) Compliance Manager to support the business in managing compliance risk across products, processes, and customer interactions. This role plays a key part in ensuring that day-to-day operations align with regulatory requirements and internal policies, working closely with both business and compliance partners. The ideal candidate has strong regulatory knowledge, a process mindset, and the ability to translate risk concepts into practical actions. How will you make an impact in this role? 1. Advisory: Providing business-specific Compliance expertise to the BU Review marketing and other customer-facing materials 2. Regulatory Change Management: Executing impact assessments for regulatory changes impacting the BU and coordinating and implementing changes for the business as required 3. New Product Approval: Coordinating, executing and providing consultation throughout the BU’s NPA process Drafting NPA risk assessment and managing disclosures Performing mapping of new products by the BU RCSA and controls 4. Controls & Issue Management: Complaints review activity for the BU Implementation and monitoring of new controls for the BU Issue Management for the BU, including leading action plan management process and escalating issues to senior management 5. Reporting, Policies and Procedures: Compliance metrics tracking and reporting for the BU Owning, drafting, and updating BU Compliance procedures, and communications for Compliance related BU issues

Requirements

3+ years of experience in compliance, risk management, or control-related roles in financial services.
Working knowledge of key U.S. banking regulations (e.g.,UDAAP, Reg E, Reg DD, Reg Z, Fair Lending, SCRA/MLA, FCRA, CAN-SPAM).
Experience supporting compliance or operational risk within a business or first line function.
Strong attention to detail and critical thinking skills
Ability to analyze regulatory requirements and apply them in a business context
Effective communication and relationship-building skills. Ability to influence cross functional teams.
Proactive, self-motivated, and comfortable managing multiple priorities
Sound judgment and problem-solving capabilities
Ability to adapt to changing work environment
People leadership skill with the ability to coach, develop and motivate teams

Nice To Haves

Bachelor’s degree in business, finance, law, or a related discipline.
Compliance or risk certification (e.g., CRCM, CAMS, CCEP).
Familiarity with issue management, risk assessments, and control testing processes.
Experience working in a matrixed environment or with cross-functional teams.
Experience working with ChatGPT and Microsoft CoPilot
Experience working with Pricing (e.g. Pay over Time, Plan It)

Responsibilities

Act as a compliance risk advisor to front-line business teams, helping them understand and comply with applicable regulatory obligations.
Support the execution of compliance risk assessments and ongoing monitoring activities within the business unit.
Partner with operations, product, and technology teams to design and enhance controls that mitigate regulatory and operational risks.
Monitor business activities for compliance with laws, regulations, and internal standards (e.g., UDAAP, Fair Lending, SCRA/MLA, Reg Z, FCRA).
Track and remediate compliance issues and control gaps identified through monitoring, audits, or regulatory exams.
Obtain and maintain subject matter expertise and be the U.S.C.S. Reg. Champion for an assigned and rotating set of core banking regulations.
Maintain and update business-level compliance documentation, including procedures, control descriptions, and training materials.
Collaborate with second line Compliance and Legal teams on policy interpretation, regulatory change implementation, and incident response.
Support compliance testing, audit readiness, and business responses to regulatory inquiries and examinations.
Assist with delivery of compliance-related training to business staff.
Contribute to reporting of compliance metrics and trends to business leadership.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities