Consumer Loan Servicing - Vendor Manager
About The Position
The ideal candidate will be responsible for overseeing third-party service providers that support loan servicing, ensuring compliance with regulatory requirements, contractual obligations, and performance standards. This role plays a critical part in maintaining operational excellence, mitigating risk, and enhancing customer experience through effective vendor oversight. The successful candidate will collaborate closely with the Third-Party Risk Monitoring (TPRM) team to ensure effective oversight of vendor relationships. Participating in regularly scheduled performance review meetings, with a focus on service level agreements (SLAs) and compliance standards. Coordinating with the procurement team to manage contract renewals and onboard new vendors. Supporting all TPRM initiatives to ensure timely and accurate completion of program requirements. Acting as a liaison for business owners in managing vendor relationships related to loan servicing operations.
Requirements
- 4 or more years in financial team lead/leadership and/or vendor management experience.
- High School Diploma or equivalent
Nice To Haves
- Bachelor's degree
- Experience managing vendors in financial industry.
- Familiarity with risk management frameworks and third-party oversight programs.
- Ability to work in a fast-paced, regulated environment with multiple stakeholders.
- Experience in vendor management, loan servicing, or financial operations.
- Strong understanding of consumer lending regulations and servicing practices.
- Excellent communication, negotiation, and analytical skills.
Responsibilities
- Monitor and evaluate vendor performance against SLAs and KPIs.
- Conduct regular business reviews and performance assessments.
- Identify and escalate issues impacting service delivery or compliance.
- Collaborate with procurement to negotiate and manage vendor contracts.
- Serve as the primary liaison between internal stakeholders and external vendors.
- Ensure contract terms align with operational needs and regulatory expectations.
- Support audits, due diligence, and risk assessments.
- Maintain documentation and reporting for regulatory and internal governance.
- Identify opportunities to optimize vendor processes and reduce costs.
- Lead or support initiatives to onboard new vendors or transition services.
- Collaborate with cross-functional teams to align vendor capabilities with business goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
