Consumer Loan Servicing Specialist II
About The Position
At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. 📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 The Consumer Loan Servicing Specialist II supports a centralized loan servicing department with a variety of tasks to enhance member experience and adhere to Credit Union and regulatory standards. The role services all consumer loan types and provides support to internal and external members with consumer lending functions through various processes. The Consumer Loan Servicing Specialist II promotes safe lending practices through lien filings, insurance verification & total loss claims, and loan protection product maintenance.
Requirements
- High School Diploma Required
- 3 to 5 years of similar or related experience loan servicing experience with loan insurance product claims, consumer auto loan title processing and consumer loan maintenance preferred.
- 1 to 3 years of similar or related experience in banking or customer service required.
- Ability to focus with strong attention to detail. (Medium proficiency)
- Reliability, punctual, ability to work independently. (Medium proficiency)
Nice To Haves
- Associate's Degree Or completion of specialized consumer lending courses preferred.
Responsibilities
- Completes loan maintenance on various consumer loan types, including but not limited to rate changes, term extensions, and payment modifications.
- Supports internal phone queue for associates with questions regarding loan maintenance and post funding questions. Clarifies procedures and guidelines. Provides guidance with common consumer loan scenarios.
- Supports external phone queue for members calling for assistance with their consumer loans. Establishes a positive rapport and provides exceptional service that aligns with Credit Union values.
- Supports an active help desk with loan servicing requests from Credit Union associates.
- Maintains a centralized title work processing environment by validating documents, verifying fees, and submitting to MVD for filing. Tracks title releases and follows up on delays with Credit Union associates, members, dealers and third-party financial institutions.
- Processes out of state title and registration transfer requests for relocated members.
- Completes loan payoffs and title/lien releases on collateralized loans.
- Receives and verifies insurance submissions and assists in collateral protection insurance (CPI) premium billings and refunds.
- Assists members with total loss claims and insurance letters of guarantee.
- Files GAP, VSA and debt cancellation claims and cancellations.
- Supports the Collections department with loan modifications and insurance claims.
- Reviews department reports for completion of loan maintenance processes.
- Assists with other projects that may occur with consumer loans, including new lending products, marketing promotions, and procedural changes.
Benefits
- Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
- Low-cost Medical, Dental & Vision plans
- Paid childcare assistance
- Award-winning 401K
- Gym fee reimbursement
- Tuition Reimbursement
- Student loan repayment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
