Consumer Loan Servicing Specialist 1

Huntington National Bank•Columbus, OH

3d•Onsite

About The Position

This position will be located at 5555 Cleveland Ave Columbus Ohio Summary: The Consumer Loan Servicing Specialist 1 manages the day-to-day servicing lifecycle for all performing installment loans secured by vehicles, RV, watercraft and powersports, and is a fast-paced environment. This position is responsible for the daily maintenance on installment loans, involving responsibility for daily and monthly reconciliation and remittance of funds. Duties and Responsibilities: Analyze collateral documentation and loan information in the bank's servicing system (Hogan) and as needed, update collateral records in loan servicing system Follow up with business partners regarding missing or insufficient documents. Analyze loan status to determine the appropriate resolution Prepare customer communication. Manage workflow to ensure Service Level Agreements are met or exceeded. Processing of work - mail sorting, check processing, data entry, document retrieval and review, account research. Responds to both internal and external customer requests through both written and verbal communication. Assists in developing and maintaining department procedures. Positions in this job family must adhere to written policies and procedures and will be regularly audited to ensure compliance. Perform other duties as assigned. This position will be located at 5555 Cleveland Ave Columbus Ohio

Requirements

High School Diploma or equivalent
One or more years’ experience in a customer service-related position

Nice To Haves

Working knowledge of Microsoft Excel, Word and Access -- Ability to create and edit basic Word and Excel documents.
Demonstrated critical thinking skills and problem solving ability
Prior customer service experience is helpful
Excellent communication skills, both written and verbal
Ability to manage time effectively
Detail-oriented and thorough
Demonstrated dependability (attendance)
Ability to work in a fast-paced environment adhering to established SLA targets and quality requirements
Commitment to Huntington's Vision and Values

Responsibilities

Analyze collateral documentation and loan information in the bank's servicing system (Hogan) and as needed, update collateral records in loan servicing system
Follow up with business partners regarding missing or insufficient documents.
Analyze loan status to determine the appropriate resolution
Prepare customer communication.
Manage workflow to ensure Service Level Agreements are met or exceeded.
Processing of work - mail sorting, check processing, data entry, document retrieval and review, account research.
Responds to both internal and external customer requests through both written and verbal communication.
Assists in developing and maintaining department procedures.
Positions in this job family must adhere to written policies and procedures and will be regularly audited to ensure compliance.
Perform other duties as assigned.