Consumer Loan Servicing Associate

Shore United Bank • Easton, MD

1d • Onsite

About The Position

Shore United Bank is seeking a full-time Consumer Loan Servicing Associate to join their team. This position is responsible for executing the daily functions of the Loan Servicing Department to ensure that all loan accounting records are maintained with accuracy and integrity while meeting all regulatory and Bank loan policy and procedure requirements. Key responsibilities include establishing loans on the core system, reviewing loan documentation for accuracy, establishing and maintaining loan records, and communicating with appropriate personnel. The role also involves processing transactions related to loan servicing, preparing required source documents for compliance, creating and maintaining records for government, regulatory, and management reporting, reconciling various loan-related accounts, and ensuring prompt, efficient, and courteous delivery of loan servicing to appropriate bank personnel and external customers. The associate will also investigate and resolve discrepancies as needed, review and distribute customer notices, and support adherence to all internal policies and regulatory requirements such as the Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), and Equal Credit Opportunity Act.

Requirements

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.

Responsibilities

• Execute the daily functions of the Loan Servicing Department to ensure that all loan accounting records are maintained with accuracy and integrity while meeting all regulatory and Bank loan policy and procedure requirements.
• Establish new and maintains existing loan records on the core system.
• Establish new and maintains existing loan collateral records on the core system.
• Communicate and document loan payoffs to external and internal requests.
• Process transactions related to loan servicing including system maintenance upon request per Management, Loan Officer, or customer.
• Prepare required source document for Maintenance review to remain compliant with regulations, policies, and operating procedures.
• Creates or maintains records for government, regulatory and management reporting, and review.
• Reconciles various loan related accounts.
• Ensures prompt, efficient, and courteous delivery of loan servicing to appropriate bank personnel and external customers.
• Investigates and resolves discrepancies as needed.
• Review and distribute customer notices.
• Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

Benefits

• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees