Consumer Loan Processor Fort Wainwright or Palmer

Mac Federal Credit Union•Palmer, AK

About The Position

This position is responsible for supporting the consumer lending (financial services) department. Assist and work as an integral touch point between dealers, vendors, and members via electronic, in-person, and telephonic outlets. Bring the MAC FCU brand to life by identifying service and product needs.

Requirements

One to three years of similar or related experience.
High school education or GED.
Work involves contact with people beyond immediate associates regarding routine matters for the purpose of giving or obtaining information, which may require some discussion.
Outside contacts take form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
The ability to work independently with minimal supervision, as well as collaboratively within a team, is essential.
Candidates must be able to read and follow both written and verbal instructions accurately.
Basic math skills, correct spelling, and a foundational understanding of computers are required.
Clear and effective verbal communication is important, with the ability to present information logically and understandably.
The role requires professionalism and composure when interacting with individuals from diverse backgrounds, both within and outside the organization.
A strong commitment to exceptional member service and discretion is expected.
Candidates must be able to manage stress effectively while meeting deadlines and maintaining accuracy and quality in a fast-paced environment.
The ability to prioritize and handle multiple, shifting responsibilities is critical.
Discretion and confidentiality, both internally and externally, must be upheld at all times.

Responsibilities

Perform all responsibilities following MAC FCU Competencies and Information Protection requirements.
Professionally initiate contact with members with prompt, efficient, courteous, and professional service
Maintain a working knowledge of member-facing departments to respond to member requests and inquiries.
Maintain knowledge of all primary deposit and lending products and services. Cross sell products and services and educate members on the use of remote services.
Maintain thorough and proficient knowledge of our Sub Prime Consumer Lending program.
Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
To attain Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service.
Work independently and efficiently in time-sensitive situations.