Consumer Loan Officer

Hope Enterprise Corporation•Jackson, MS

8h•Hybrid

About The Position

The Consumer Loan Officer is a key professional responsible for managing consumer loan services. This role involves assisting with and assessing loan applications, evaluating members' creditworthiness, and explaining loan options and terms while ensuring all documentation complies with regulatory standards. Additionally, the Consumer Loan Officer identifies and pursues new loan opportunities throughout HOPE’s footprint. By providing expert advice on loan products and proactively engaging with the community, they play a crucial role in expanding the member base and enhancing HOPE’s overall success.

Requirements

High school diploma or GED
2+ years of experience in consumer lending, loan processing, customer service, or a related role
Experience in sales or cross-selling financial products
Basic proficiency utilizing Outlook, Excel, and Word

Nice To Haves

Bachelor’s degree or equivalent education and experience in relevant field
Banking or financial experience

Responsibilities

Conducting needs-based conversations with members
Assisting members with completing loan applications
Assessing loan applications and creditworthiness
Explaining loan options and terms to members
Processing loan documentation
Ensuring compliance with lending regulations
Managing member relationships
Advising members on suitable loan products
Identifying and pursuing opportunities to expand and deepen individual member relationships
Cross-selling different HOPE products to members and collaborating with other departments to ensure a seamless onboarding experience