SUPERVISOR DISCLAIMER Supervisory Responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff. JOB RESPONSIBILITIES Manage processes for lien placement, tracking and release, Federal Reserve Pledging and payoffs of consumer non-real estate loans Monitor and uphold performance standards to ensure efficiency and accuracy levels are met Analyze monthly reports to ensure team goals meet required service standards Execute action plans for improvement, develop lead measures for department function and recommend development action items to improve processes individually or for the team Communicate frequently and professionally with high-level leadership on department activities and significant issues impacting team effectiveness and compliance with regulation and guidance from various agencies. Implement appropriate training, development and action plans for team members to ensure ongoing effectiveness Assist with complex questions and escalated customer service resolution; provide support and backup to other loan servicing staff Write, maintain and test procedures used for daily tasks Maintain thorough industry knowledge by attending appropriate internal and external training classes Collaborate with other departments by making recommendations or reporting issues as needed and work with Business Analysts for testing releases and enhancements as needed Recommend development action items to improve processes individually or for the team Develop and maintain team metrics Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks Deliver a consistent, high level of service within our Serving More standards Other duties as assigned