Consumer Loan Collateral Supervisor

Park National Bank•Newark, OH

60d•Hybrid

About The Position

SUPERVISOR DISCLAIMER Supervisory Responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff. JOB RESPONSIBILITIES Manage processes for lien placement, tracking and release, Federal Reserve Pledging and payoffs of consumer non-real estate loans Monitor and uphold performance standards to ensure efficiency and accuracy levels are met Analyze monthly reports to ensure team goals meet required service standards Execute action plans for improvement, develop lead measures for department function and recommend development action items to improve processes individually or for the team Communicate frequently and professionally with high-level leadership on department activities and significant issues impacting team effectiveness and compliance with regulation and guidance from various agencies. Implement appropriate training, development and action plans for team members to ensure ongoing effectiveness Assist with complex questions and escalated customer service resolution; provide support and backup to other loan servicing staff Write, maintain and test procedures used for daily tasks Maintain thorough industry knowledge by attending appropriate internal and external training classes Collaborate with other departments by making recommendations or reporting issues as needed and work with Business Analysts for testing releases and enhancements as needed Recommend development action items to improve processes individually or for the team Develop and maintain team metrics Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks Deliver a consistent, high level of service within our Serving More standards Other duties as assigned

Requirements

Previous Banking experience a plus
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Leadership/Management Skills
Ability to influence others
Ability to build collaborative relationships
Ability to develop or mentor others
Organizational Skills/Detail Oriented
Analytical Thinking
Able to Multi-Task or Juggle Priorities
Problem/Situation Analysis
Technical Expertise
Strategic Planning and Decision Making
Creativity
Deep understanding of collateral requirements and regulatory standards
Strong analytical, problem-solving and decision-making skills
Must possess a high school diploma or equivalent
Minimum 4 years of management experience preferred
2+ years in collateral management required

Nice To Haves

Previous Banking experience a plus

Responsibilities

Manage processes for lien placement, tracking and release, Federal Reserve Pledging and payoffs of consumer non-real estate loans
Monitor and uphold performance standards to ensure efficiency and accuracy levels are met
Analyze monthly reports to ensure team goals meet required service standards
Execute action plans for improvement, develop lead measures for department function and recommend development action items to improve processes individually or for the team
Communicate frequently and professionally with high-level leadership on department activities and significant issues impacting team effectiveness and compliance with regulation and guidance from various agencies.
Implement appropriate training, development and action plans for team members to ensure ongoing effectiveness
Assist with complex questions and escalated customer service resolution; provide support and backup to other loan servicing staff
Write, maintain and test procedures used for daily tasks
Maintain thorough industry knowledge by attending appropriate internal and external training classes
Collaborate with other departments by making recommendations or reporting issues as needed and work with Business Analysts for testing releases and enhancements as needed
Recommend development action items to improve processes individually or for the team
Develop and maintain team metrics
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned