Consumer Loan Administrator II

Capital Farm Credit • College Station, TX

12h • Onsite

About The Position

Responsible for loan administration, loan accounting, content management, credit support, and other office administration work on a daily basis. Administers simple to moderately complex mortgage loan pipelines and effectively and efficiently responds to customer service inquiries on a routine basis. Supports business development efforts by providing excellent, thorough, and knowledgeable customer service as a first line of customer contact via face-to-face interactions and/or telephone conversations. Facilitates communication with external parties and internal departments involved in the customer and loan relationship.

Requirements

• High school diploma or equivalent.
• One (1) to three (3) years’ experience in loan administration, office operations or customer service in the financial services, mortgage, or title insurance industry, or experience deemed equivalent at the discretion of Capital Farm Credit.
• NMLS License required.
• General knowledge of: Accounting/financial systems.
• Computer systems and office equipment used for file management and file classification practices.

Responsibilities

• Provides excellent customer service on a consistent basis by answering and resolving customer inquiries, with some occasional assistance required. Facilitates communication between internal departments and external parties. Researches and resolves issues with limited assistance.
• Sends the loan application(s) to applicants based on initial interview. Develops, organizes, and reviews completed loan applicant information. Enters pertinent loan data into loan origination systems. Ensures accuracy and completeness of applicant information in the loan origination system, with occasional oversight.
• Receives and reviews financial information submitted by applicants in compliance with lending requirements, including but not limited to, tax returns, balance sheets, income verification, asset and debt documentation. Identifies gaps in the financials submitted and communicates additional needs with applicants. Uploads complete financial package for review by underwriting department.
• Requests and gathers required documentation and orders real estate appraisals. Maintains knowledge of earnest money contracts, title commitments, county clerk searches, recorded real property documents and county appraisal district information.
• Facilitates interest rate locks on loans prior to closing. Initiates closing process with closing department.
• Develops and maintains foundational knowledge of residential construction processes with an ability to explain the construction requirements, procedures, and expectations. Requests and reviews construction related documents including but not limited to, construction agreements, building plans and specifications, and builder’s risk policies. Process all residential construction loans within defined procedures.
• Communicates recommended loan terms, conditions, and collateral positions consistent with the request, and sets clear expectations. Coordinates loan closing dates and logistic specifics with applicants.
• Assists consumer lending team with sales pipeline management.
• Develops and maintains a basic level knowledge of association product offerings and partnership offerings with an ability to discuss products with customers before referring to lending staff.
• Maintains foundational knowledge of consumer lending regulations and ensures compliance is met accordingly. Administers various reports as required.
• Knowledge of required procedures, policies, processes, and regulations with an ability to research and apply them with some oversight. Demonstrates knowledge of, and ability to use, association programs and systems used in lending and office administration.
• Tracks and monitors due dates of various milestones within the loan origination process. Communicates and coordinates efforts between all parties involved to ensure timelines are met.
• Work closely with consumer lending team to build productive relationships with current and prospective customers based on mutual trust and respect.
• Assists with general office administration, operates a variety of standard office equipment, and performs other duties as assigned.

Benefits

• Incentive Program: Company-wide, goals-based rewards.
• Accrued Time Off: Earn 13 days of annual leave and 15 days of sick leave per year, plus enjoy 12 paid holidays annually.
• Retirement: 401(k) with up to 9% employer contribution/match.
• Health Coverage: Affordable medical, dental, and vision plans.
• Parental Leave: 8 weeks of paid parental leave.
• Life & Disability Insurance: Employer-paid coverage.
• Education & Wellness: Tuition reimbursement and up to $400 for wellness expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees