Consumer Lending Technology Analyst

Randolph-Brooks Federal Credit Union•San Antonio, TX

About The Position

The Consumer Lending Technology Analyst I will work in cooperation with internal Consumer Lending teams, IT teams, and Vendor Support teams to quickly and effectively resolve employee or member issues. Under general direction, will conduct business process analysis in an effort to align information technology with business needs. The Technology Analyst will exhibit creativity in issue resolution and take initiative to make recommendations for system or process improvement, while working under the general supervision of the Consumer Lending Technology Assistant Manager.

Requirements

High School Diploma or G.E.D.
Minimum of 1 year experience in the Consumer Lending/Banking industry
Strong analytical and problem-solving skills, ability to break down complex problems quickly
Highly organized and deadline oriented with demonstrated attention to detail
Strong meeting organization and facilitation skills
Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint and Project)
Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization

Nice To Haves

Bachelors degree or equivalent work experience
MeridianLink admin user experience
Experience with Agile/Scrum, Process Improvement, or Project Management

Responsibilities

Make decisions with understanding of RBFCU policies and procedures to achieve set results and deadlines.
Communicate with LOS vendor to resolve escalated user issues and manage LOS Vendor Support tickets as needed.
Perform data clean-up in cooperation with Consumer Lending.
Create and maintain content for the development of product documentation (i.e. marketing materials, product specs, user guides, etc.), reviews and approves for internal or external use.
Assist with gathering requirements and identifying functional specifications to provide innovative solutions and recommend system enhancements.
Create, update and execute test plans and test cases to ensure implementation of new products or configuration changes adheres to the system/application requirements.
Perform unit testing on maintenance items, production break fixes, system upgrades, or program development.
Reports and tracks problems or defects and ensures they are resolved.
Produce various reports and analyses as requested by management or other departments.
Provide before or after hours support as assigned.
All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).