Consumer Lending Counselor (57808)

AAA Northeast • Saugus, MA

7d • $22 - $22

About The Position

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Receives incoming calls to the consumer lending department; provides Five Diamond customer service with the objective of selling auto & personal loans, extended warranties and other Club products and services; coordinates loan closings. May answer inquiries and provide problem resolution. What you will do: For bilingual roles,all responsibilities must be able to be completed in both English and target language.

Requirements

• High School Diploma or GED Required and Associate's Degree Preferred
• If for a bilingual job, must satisfactorily pass a translation assessment (from English to the target language and from the target language to English) during pre-hire screening, in accordance with policy Required
• Sales experience, preferably in a financial service institution or call center environment Required

Responsibilities

• Receives incoming calls to the consumer lending department; answers member loan inquiries and conveys detailed information regarding all Club products and services; provides Five Diamond customer service during all business transactions.
• Provides auto loan and personal loans; sells tire & wheel protection, extended warranties, and debt protection products following business line protocol for receipt and exchange of information;; follows through with lender on applicant underwriting information and other documentation; advises member(s) of lender’s decision and gathers documentation for closing.
• Prepares, schedules, and conducts loan closings following departmental procedures; electronically transmits all necessary member information via the network to ensure top quality member service; may assist with problem resolution as required.
• Works to build effective relationships with lending institutions, sales managers, branch staff, and other AAA departments. Responds to requests with professionalism and Five Diamond Service to provide accurate information.
• Develops full knowledge of Club products and services offered by other Club business lines to facilitate cross-selling and complete member servicing.
• Other duties maybe assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees