Consumer Lending Counselor (57803)
About The Position
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Receives incoming Consumer Lending calls; provides Five Diamond customer service with the objective of taking loan applications. Makes outbound contact with members who submitted leads for loan information, Tire & Wheel, and Extended Warranties.
Requirements
- High School Diploma or GED Required
- sales experience preferably in a financial services institution or call center environment Required
Nice To Haves
- Associate's Degree Preferred
- Demonstrated Leadership skills or prior supervisory experience Preferred
Responsibilities
- Receives incoming Consumer Lending calls; answers member loan inquiries with regards to loan applications and conveys detailed information regarding all Club products and services; provides Five Diamond customer service during all business transactions.
- Submits loans applications following business line protocol for receipt and exchange of information; ensures accurate information regarding loan application is expeditiously transmitted to lending institutions.
- Responds to requests with professionalism and Five Diamond Service to provide accurate information.
- Makes outbound contact to members regarding lead submissions for loan, Tire & Wheel and Extended Warranty inquiries.
- Provides quotes for Tire & Wheel and Warranty inquiries including the sale of the product if applicable following applicable business line protocols.
- Develops full knowledge of Club products and services offered by other Club business lines to facilitate cross-selling and complete member servicing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
