Consumer Learning & Development Coordinator

Busey Bank • Edwardsville, IL

8d • $27 - $35

About The Position

The Consumer Learning & Development Coordinator supports managers from all Consumer Banking teams by creating engaging, learner centered training content for onboarding, continued education, and leadership support/development. This role applies instructional design best practices to build impactful learning experiences that strengthen individual associate and team performance.

Requirements

• Strong written and verbal communication skills, with the ability to contribute to instructional strategy discussions and propose innovative learning solutions.
• Proficiency in LMS platforms and content authoring tools (e.g., Articulate, Adobe Captivate)
• Demonstrate the application of instructional design principles and adult learning theory, including scenario based learning, microlearning, and role play techniques.
• Domonstrate an analytical mindset with the ability to interpret feedback, performance data, and KPIs to support continuous improvement.
• Highly organized and detail oriented, with the ability to manage multiple projects and meet deadlines in a fast paced environment.
• Bachelor’s degree in Business or a related field required.
• 1–3 years of experience designing and developing training content, preferably in a consumer‑facing or retail environment.

Responsibilities

• Support the Consumer Learning & Development Manager in designing and refreshing onboarding, continued education, and leadership development content.
• Create interactive learning materials focused on specific Consumer Banking leadership skills, customer service excellence, and career development.
• Apply instructional design principles to build scenario‑based, role‑play, and microlearning modules.
• Contribute to performance benchmarking, career progression strategies and cross-functional collaboration to ensure training content aligns with business goals, regulatory standards and leadership strategy.
• Contribute to instructional strategy discussions with the Consumer Onboarding and Development team and propose innovative learning solutions.
• Support curriculum pilots, collect feedback, and assist with iterative updates.
• Maintain version control and documentation for all training assets.
• Assist in tracking training effectiveness through learner feedback, performance data, and KPIs

Benefits

• Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results.
• Your personal and professional well-being—now and in the years to come—are important to us.
• Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program.
• In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees