Consumer Growth Program Manager

Nelnet • Lincoln, NE

1d • Hybrid

About The Position

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. We are seeking an ambitious, detail-oriented Growth Program Manager to collaborate with internal teams to lead our effort of execution and growing our Consumer Loan Program. This role is a strategic partner that sits at the powerful intersection of product, operations, and client services. You will translate the vision into actionable growth roadmaps, overseeing interrelated projects that collectively achieve broad organizational objectives. Your primary focus is to build and scale a "growth engine" through partnering with strategic relationships that have been created and are still being nurtured.

Requirements

• Experience: 8+ years in project or program management, with a proven track record of scaling digital products or user bases.
• Expertise: Deep proficiency in project management frameworks, with the ability to lead hybrid programs that blend different delivery models.
• Detail Oriented: Ability to track and interpret complex client needs with a solution oriented and collaborative mindset.
• Soft Skills: High emotional intelligence (EI) for partnering with distributed, diverse teams and navigating organizational change.

Responsibilities

• Growth Governance: In collaboration with the team to identify opportunities and how those fit into our existing client relationships.
• Own and identify the cross sell and up sell program that aligns with overall growth strategies.
• Strategic Growth Roadmap: Define and manage comprehensive program plans, schedules, and milestones that adhere to long-term growth targets.
• Full-Funnel Model: Develop and execute strategies across the entire customer journey, from acquisition and activation to retention.
• Cross-Functional Leadership: Act as the central bridge between development, product, client services and marketing/business development teams to ensure visibility and alignment to growth pipeline.
• Stakeholder Management: Communicate program status, risks, and high-impact outcomes to senior leadership.

Benefits

• Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees