Consumer Financial Collections Specialist - Remote (EST)

Stanley Black & Decker, Inc. • Dublin, OH

3d • Remote

About The Position

Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Collections Specialist, you’ll be part of our Financial Services team working as a remote (east coast time zone) employee. You’ll get to: Review post-charge off accounts for disposition and present planned collection action recommendations to management for resolution. Contact account holders to arrange payment, payment plans, or settlement of accounts in accordance with parameters set by the business. Recommend collection accounts for assignment to Collection/Legal, including review of documentation to ensure a complete set of documents and supporting information is provided for maximum recovery. Prepare accounts for placement and provide required documentation to support account placement. Document collection attempts and activities in Salesforce or other repositories as requested. Use commercially reasonable collection tactics to resolve accounts assigned to them. Uphold integrity, discretion, and respect for confidential information at all times. The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

Requirements

• Consumer collections experience is required
• Exceptional customer service experience.
• Ability to understand and provide accurate and timely resolutions to customer questions and/or problems.
• Strong analytical ability required to gather and interpret data in situations where the problems are moderately complex.
• Able to prioritize duties and effectively manage time; strong organization skills.
• Effective at performing detail-oriented tasks.
• Exceptional written and verbal communication skills to manage across functions at various levels.
• Self-motivated individual with the desire to succeed.
• Proficiency with word processing and Excel spreadsheet software programs.
• Knowledge of FDCPA is a must.

Responsibilities

• Review post-charge off accounts for disposition and present planned collection action recommendations to management for resolution.
• Contact account holders to arrange payment, payment plans, or settlement of accounts in accordance with parameters set by the business.
• Recommend collection accounts for assignment to Collection/Legal, including review of documentation to ensure a complete set of documents and supporting information is provided for maximum recovery.
• Prepare accounts for placement and provide required documentation to support account placement.
• Document collection attempts and activities in Salesforce or other repositories as requested.
• Use commercially reasonable collection tactics to resolve accounts assigned to them.
• Uphold integrity, discretion, and respect for confidential information at all times.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
• You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees