Collections Specialist - Remote

defi AUTO LLC • Oklahoma City, OK

11h • $20 • Remote

About The Position

As a Collections Specialist, you’ll support our automotive finance clients in a fast-paced, high-volume contact center. You’ll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We’re looking for proactive team players who live our values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion.

Requirements

• High School Diploma or GED
• Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
• State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you.

Responsibilities

• Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates.
• Process ACH Requests and provide payoff quotes
• Perform soft collections: (1-45 days past due) and set up repayment plans
• Use Skip Tracing tools to locate and update customer information

Benefits

• Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.)
• Paid Training: Get set up for success from day one
• Generous PTO and Paid Holidays
• Education Support: Tuition reimbursement available
• Day-One Benefits: Health, dental, and vision coverage start immediately
• Career Growth: Strong focus on internal promotions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees