Consumer/Family Relations Program Assistant

County of Alameda•Alameda, CA

About The Position

Under general supervision, to provide programmatic assistance and administrative support in the Behavioral Health Care Services Consumer/Family Relations Program; serves as a program representative and supports the involvement of consumers/family in implementing systems change, training and education, hiring of consumers/family in behavioral health care programs, and developing self-help and consumer/family–operated programs; and to do related work as required. These positions are located in the Behavioral Health Care Services Department (BHCS), and report to the Consumer/Family Relations Manager. The Consumer/Family Relations Program Assistant provides administrative support and coordinates a variety of related community and educational outreach activities and events, performs a variety of administrative functions in the implementation of consumer/family related programs/projects. This class is further distinguished from the next higher class Consumer/Family Relations Manager in that the latter class has supervisory responsibilities and provides leadership for the activities of the Consumer/Family Relations Program. For more detailed information about the job classification, please visit: Consumer/Family Relations Program Assistant, (#5097) .

Requirements

Education : The equivalent of completion of two years of college (90 quarter units or 60 semester units) from an accredited college or university. (Additional work experience as outlined below may be substituted for the education on a year-for-year basis.)
Experience : The equivalent of three years of full-time administrative and/or programmatic support experience which has included some combination of program coordination and administrative support, compiling and maintaining data, preparation of narrative and statistical reports, and organization and facilitation of program events preferably in a mental health setting.
The equivalent of six months experience as a consumer who has received services in the public and/or private mental health system, or as a direct family member/caregiver of a mental health consumer who has received services in the public and/or private mental health system, AND training and/or experience with the concepts of self-help, peer/family support and/or wellness/recovery/resilience.
License : May require possession of a valid California driver's license.

Nice To Haves

Provide advisory assistance, programmatic guidance, feedback, and resources in mental/behavioral health and wellness, recovery, and peer support services.
Believe in and inspire teamwork, team spirit, and collaboration by being accessible, supportive, open-minded, empathetic, and able to effectively manage conflict by facilitating constructive interactions amongst differing stakeholders that result in diverse work teams that better serve our diverse communities.
Commit to developing oneself and others by continuously aspiring to gain increased competence and technical and professional skill or knowledge in the areas of mental/behavioral health and wellness, recovery, and peer support services, while modeling excellence and seeking to motivate and facilitate continuous learning.
Be experienced at coordinating programmatic and administrative support activities, and completing procedures, documents, forms, reports, and/or budgets that are essential to day-to-day operations.
Be an effective communicator who develops and maintains effective relationships with others and relates well with people of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds even in times of conflict.
Be capable of establishing courses of action for self and others to ensure that work is completed efficiently to achieve goals and results while maximizing resources wisely.
Strive to build a customer-focused service organization ensuring that the mental/behavioral health consumer/peer perspective is a driving force behind program decisions and activities; advocate for diverse customers including mental/behavioral health consumers/peers; and craft and implement service practices to meet both the organization’s and consumer’s needs.

Benefits

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1 st United Services Credit Union