Consumer Experience Senior Analyst

CVS Health • Woonsocket, RI

65d

About The Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryThe Consumer Experience team plays a pivotal role in driving a data-informed approach to product development-enhancing value, accelerating growth, and elevating customer experiences across our Store Brand portfolio. In partnership with product development teams, we ensure that new products and existing assortments consistently meet and exceed customer expectations.This role is responsible for supporting all facets of the Store Brand Consumer Experience process, including competitive benchmarking, consumer feedback analysis, portfolio reviews, and implementing actionable solutions. Reporting to the Director of Consumer Experience, you will be part of the Business Growth & Intelligence team, leveraging your analytical and problem-solving skills to fuel Store Brand growth.

Requirements

• 2+ years of experience in product development, quality assurance, retail management, digital/social marketing, or manufacturing.
• Proven experience building relationships and communicating complex information clearly and concisely across all levels of the organization.
• Demonstrated ability to manage multiple tasks and deadlines efficiently, maintaining organized records and schedules.
• Previous experience gathering and synthesizing data to provide actionable insights and support decision making.
• Proficiency in Microsoft Office, including PowerPoint and Excel.

Nice To Haves

• Ability to work efficiently under pressure and adapt to a fast-paced, dynamic environment.
• Proactive and energetic individual with an entrepreneurial mindset and keen attention to detail.

Responsibilities

• Collaborate with Product Development and Category Management teams to assess Store Brand product portfolios, delivering data-driven insights to identify opportunities to improve the customer experience.
• Manage collaborative external partnerships to garner digital feedback.
• Coordinate and manage project timelines aligned with Planogram schedules to ensure timely and successful product launches.
• Oversee consumer and colleague sampling initiatives to generate actionable insights on usability and product experience.
• Provide ad hoc support to Store Brand and Merchant teams as needed.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Number of Employees: 5,001-10,000 employees