Consumer Experience Inside Sales Representative

Ledge Lounger Inc • Katy, TX

64d

About The Position

More than a decade ago, Ledge introduced America to the first-in pool chaise and modern design forward furniture for a more compelling outdoor living experience. Today the award-winning brand is recognized as the in-pool and poolside leader, adopted by discerning homeowners and five star resort and residential properties around the world. Our continued success is very much a consequence of our team members, the Ledge culture of collaboration and innovation, and our unwavering belief in the importance of design distinction in everything we do. Job Overview: At Ledge, we believe outdoor spaces are not just extensions of the home—they're living works of art. As pioneers in the premium in-pool and poolside product design space, our mission is simple yet powerful: to help our customers manifest their identity by elevating their approach to outdoor living. The Consumer Experience Inside Sales Representative is a highly motivated and results driven individual responsible for handling inbound and outbound consumer calls, emails, texts and chats with a strong focus on selling, upselling and cross-selling our products. This role will work with potential and returning customers on product recommendations to process orders driving revenue growth.

Requirements

• 3+ years of inside sales experience in a contact center environment with a proven track record of meeting revenue goals
• Strong written and verbal communication and interpersonal skills with a consumer first attitude
• Experience in working with contact center phone systems, CRM and/or ERP systems (e.g. HubSpot preferred or Salesforce and NetSuite preferred)
• Ability to multitask, prioritize and manage time effectively in a fast paced inside sales contact center environment
• Proficient in Microsoft Word, Excel, PowerPoint, and Google Workspace applications, including Google Sheets and Docs

Nice To Haves

• Background in furniture/home decor sales for eCommerce business or retail is a plus
• Experience with using CRM and ERP systems (NetSuite, Hubspot) and contact center phone systems.

Responsibilities

• Engage with inbound and outbound consumer inquiries to drive sales and conversations
• Developing new sales opportunities with warm lead opportunities via outbound emails, calls and website traffic follow ups
• Follow up on web orders, abandoned carts and warm sales leads to close sales opportunities
• Communicating with consumers to understand their needs and requirements to identify sales opportunities
• Meet or exceed monthly sales and productivity budgets
• Accurately log consumer interactions and opportunities in CRM (e.g., HubSpot and NetSuite)
• Stay up to date on product knowledge, current marketing promotions, and internal processes and policies
• Collaborate cross-functionally with Consumer Experience Support, Operations, Pool, B2B sales and Marketing teams
• Strong sales business acumen and deep understanding of consumer behavior to close sales opportunities

Benefits

• At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team in a positive and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees