Consumer Engagement Representative

Humana • Indianapolis, IN

1d • Remote

About The Position

Become a part of our caring community The Consumer Engagement Representative 1 oversees the enrollment, education, engagement, and activation responsibilities for client groups regardless of segment, and for product where warranted. The Consumer Engagement Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. The Consumer Engagement Representative 1 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to lead maximum use of available resources, and directing clients on the use of available resources. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Must be passionate about contributing to an organization focused on improving consumer experiences. You will include both inbound/outbound telephonic calls using a blended dialer averaging 30 to 50 calls daily. Use your skills to make an impact

Requirements

• Must have customer service experience in a telephonic based environment
• Intermediate Proficiency using Microsoft Office Word, Excel, Outlook PowerPoint, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties in a remote environment

Nice To Haves

• 1+ year experience with assisting members via high volume call center environment
• Associate's or Bachelor's degree
• Sales experience
• Bilingual (speaks, read fluently in Spanish)

Responsibilities

• oversees the enrollment, education, engagement, and activation responsibilities for client groups regardless of segment, and for product where warranted
• performs basic administrative/clerical/operational/customer support/computational tasks
• contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to lead maximum use of available resources, and directing clients on the use of available resources
• include both inbound/outbound telephonic calls using a blended dialer averaging 30 to 50 calls daily

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees