Consumer Complaint Investigator II

Kentucky Personnel Cabinet•Frankfort, KY

6d•Hybrid

About The Position

The Division of Consumer Protection is within the Department of Insurance. The division was created in 1998 to offer assistance to consumers with insurance-related issues. The division is responsible for handling consumer complaints against health, life, auto, homeowners and commercial insurance. The division also takes complaints regarding the actions of an agent or agency. We are looking for a Consumer Complaint Investigator II to join our team of highly skilled professionals.

Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: Must have three years experience in the fields of investigating, auditing, consumer education, mediating or resolving complaints or a related field.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): Must possess and maintain a valid driver's license prior to employment in this job classification. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s), or other credentials.

Nice To Haves

Attention to detail.
Excellent verbal and written communication skills.
Time management.
Teamwork.
Organization skills.

Responsibilities

Investigates complex complaints as to the violations of Kentucky (KY) statutes and regulations by conducting field investigations and interviews as well as investigates, mediates and resolves complaints through oral and written communications to parties involved in the complaint. Recommends corrective actions as needed.
Independently performs at a professional level by answering complex inquiries regarding insurance laws and regulations by drafting letters, memos, and use form letters to respond to inquiries regarding insurance issues in relation to KY statutes and regulations.
Prepares reports, charts and other materials by operating the internal database used to track, manage, update and successfully close every complaint opened.
Cooperates with other Divisions within the Department of Insurance, other state departments of insurance and the National Association of Insurance Commissioners. Abides by departmental rules, regulations and policies when performing investigative work.
Performs other duties as assigned.

Benefits

Paid leave (sick, annual, etc.) and paid holidays.
Training/career development opportunities.
Educational and tuition assistance.
A variety of affordable health, dental and vision insurance options, flexible spending accounts, and first day health insurance coverage.
Life insurance.
Retirement.
Deferred compensation.
Wellness incentive programs.
Employee discounts on electronics, health and wellness, retail, travel/events/entertainment, services/education.
Telecommuting and flexible work schedules.