Product Complaint Rep II

CONMED Corporation • Utica, NY

5d • $20 - $30 • Remote

About The Position

The Product Complaint Representative acts as primary notification and consolidation point for receiving, processing, analyzing and reporting product complaints. This is a remote position; however, candidates must reside within commuting distance of our Largo, FL or Utica, NY locations.

Requirements

• High School Diploma or Equivalency
• 1-3 years of experience in a customer service or administrative role
• Must be able to sit/stand for 8 hours a day
• This position is not eligible for employer-based sponsorship.

Nice To Haves

• Basic computer skills
• Great customer service skills
• Ability to communicate both written and verbally
• Strong sense of urgency

Responsibilities

• Complete non-reportable rationales during regulatory review.
• Review records for accuracy and completion prior to closure.
• Maintain problem logs to identify and report recurring issues to quality assurance management and product development to ensure complaints are handled in a timely, compliant fashion.
• Serve as initial point of contact for product complaints.
• Escalate all product complaints within company guidelines to proper management.
• Document and track contact information from reported issues and problems in accordance with company guidelines and external regulatory requirements.
• May collaborate with other internal groups to respond to product inquiries and issues.
• May directly answer telephone “hot line” and written or Internet- based inquiries regarding company products.
• Present data to applicable government agencies and complete required paperwork.
• Perform other related duties as required by management.

Benefits

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED