Consumer Complaint Investigation Intern - Department of Public Utilities

Commonwealth of Massachusetts • Boston, MA

2d • $21

About The Position

The Consumer Complaint Investigation Intern will learn laws and regulations related to transportation, passenger safety and towing, how to investigate and resolve complaints, and the opportunity to assist with creation of new regulations as needed. The internship is appropriate for a first-year law student, undergrad interested in law school or law enforcement, and anyone committed to consumer protection and public safety.

Nice To Haves

• Interest in consumer protection and/or public safety, possibly compliance and law enforcement.
• Basic computer skills.
• Ability to track complaints.

Responsibilities

• Investigate and resolve consumer complaints.
• Respond in writing and verbally to consumers.
• Assist in preparing a rulemaking.
• Conduct hearing or do a ride- along with inspectors (depending upon intern's interests).

Benefits

• Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
• Want the specifics? Explore our Employee Benefits and Rewards!
• An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
• The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
• Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees