Consumer Care Representative

Coast Professional•Voorhees, NJ

12d•$18 - $20•Onsite

About The Position

The Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prison officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative may receive and submit to the client hearing requests from debtors.

Requirements

High school diploma or GED required
Reading and typing
Working knowledge of modern office procedures, methods, and computer equipment
Excellent communication skills
Principles and practices of customer service
Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided
Good organizational skills and attention to detail
Ability to comply with rules, regulations, laws and methods related to debt collection
Work independently in the absence of immediate supervision
Ability to handle and resolve recurring problems
Successfully complete and pass the FDCPA test
Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure
As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information.
This position requires you to be eligible to be licensed as a collector in certain states.
You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment.
If you witness any security violation you should immediately report it to management.

Nice To Haves

Collection experience preferred

Responsibilities

Skip-tracing debtors to locate current residence and employment information
Handling incoming and outgoing collection calls
Negotiating balance in full payments, payment arrangements or legal referrals
Reviewing accounts and schedule contact dates for follow-up calls
Reading and following scripts verbatim
Follow Federal/State laws and company policies
Documenting interactions with debtors
Additional duties as assigned based on the line of business

Benefits

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance
$630 to be paid towards medical health insurance per month
Monthly Bonus Potential
Health Savings Account (HSA): Available when enrolled in Bronze medical plan
Accident insurance offered
Employee life insurance (additional coverage available at employee cost) offered
Spouse and child life insurance options offered
Short and long term disability offered
Employee assistance program (EAP)
Employee referral bonuses