Consumer Banking
About The Position
How will you make an impact in this role? Daily Responsibilities: Pioneering the servicing of Amex Savings and Reward Checking Accounts that will lead the way in evolving American Express servicing strategy Provide extraordinary customer care via phone to Banking customers Support Customer First philosophy by ensuring professional handling of customer requests Supporting Customers with Banking transactions and funds inquiries Respond and resolve customer inquiries around rewards and redemption Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices
Requirements
- Banking Experience
- Minimum 2 Years of + Customer service experience with a passion for building customer loyalty
- Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment
- Technical proficiency to manage chats and multiple applications at the same time
- Excellent written and verbal communication skills
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Responsibilities
- Pioneering the servicing of Amex Savings and Reward Checking Accounts that will lead the way in evolving American Express servicing strategy
- Provide extraordinary customer care via phone to Banking customers
- Support Customer First philosophy by ensuring professional handling of customer requests
- Supporting Customers with Banking transactions and funds inquiries
- Respond and resolve customer inquiries around rewards and redemption
- Adhere to all Regulatory and Compliance guidelines related to servicing practices
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
