Consumer Banking Operations Manager - North Florida Region

Bank of America•Orlando, FL

10d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Responsible for driving and nurturing an environment of operational excellence and continuous process improvement. Identifies and maps all operational processes, measures analyzes process performance, monitors and strengthens controls to reduce risk. Simplifies and improves processes in partnership with process owners and enterprise resources. Trusted advisor to Region leadership team in driving operational performance and reducing variability. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Operational Performance Planning Analyze operational processes and make improvements both regionally, divisionally, and nationally Review team performance and metrics and identify gaps, outliers, and root causes Analyze data from QA, FCCA, OMP, and Mystery Shops and develop action plans in partnership with regional leadership Drive region operations action plans to improve performance Support and drive regional meeting content Deploy and support execution of key plays and initiatives Champion key division priorities working closely with performance managers and other key partners Identify loss mitigation actions Support enterprise initiatives

Requirements

Minimum of three years of senior level multi-unit retail management or regional/market banking management experience leading, managing, influencing, motivating and developing a team
Ability to analyze operational processes and make improvements
Strong analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope
Proven results exceeding goals of managing areas of service, leadership and talent management in a customer-centric, results-driven environment
Strong executive presence
Ability to execute in a matrix environment
Ability to drive behavioral changes and hold leaders accountable in person and virtually across large territories
Proven record of balancing risk and making sound decisions while achieving business goals
Demonstrated success in building networks across and outside of organizations
Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
Exceptional communication skills including verbal, non-verbal, written and presentation, and active listening skills
Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate tasks
Proficiency in computer skills and professional programs (for example, Microsoft Office)
Travel may be required for geographically dispersed markets

Nice To Haves

Financial Center Channel Experience in a market leadership role
Undergraduate degree

Responsibilities

driving and nurturing an environment of operational excellence and continuous process improvement
Identifies and maps all operational processes, measures analyzes process performance, monitors and strengthens controls to reduce risk
Simplifies and improves processes in partnership with process owners and enterprise resources
Trusted advisor to Region leadership team in driving operational performance and reducing variability
Analyze operational processes and make improvements both regionally, divisionally, and nationally
Review team performance and metrics and identify gaps, outliers, and root causes
Analyze data from QA, FCCA, OMP, and Mystery Shops and develop action plans in partnership with regional leadership
Drive region operations action plans to improve performance
Support and drive regional meeting content
Deploy and support execution of key plays and initiatives
Champion key division priorities working closely with performance managers and other key partners
Identify loss mitigation actions
Support enterprise initiatives