Consumer Affairs Specialist

Smithfield Foods • Smithfield, VA

2d

About The Position

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. As a Consumer Affairs Specialist , you are the primary point of contact for our consumers with questions or feedback about our products. Setting the tone for how our company and services are experienced, exceptional customer service and communication skills are a must along with a strong desire to create valuable experiences for our consumers. Smithfield Foods is a $15 billion global food company and the world's largest pork processor and hog producer. In the United States, the company is also the leader in numerous packaged meats categories with popular brands including Smithfield, Eckrich ®, Nathan's Famous ®, Farmland ®, Armour ®, Farmer John ®, Kretschmar ®, John Morrell ®, Cook's ®, Gwaltney ®, Carando ®, Margherita ®, Curly's ®, Healthy Ones ®, Morliny ®, Krakus ® and Berlinki ®. Smithfield Foods is committed to providing good food in a responsible way and maintains robust animal care, community involvement, employee safety, environmental and food safety and quality programs.

Requirements

• Bachelor’s Degree from an accredited four-year college or university and 2+ years of relevant customer service/data entry experience; or equivalent combination of education and experience, required.
• Excellent customer service skills, with a commitment to building productive relationships, resolving complex issues, and fostering customer loyalty.
• Familiarity with basic nutrition and allergens is preferred.
• Proficiency in the Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong verbal and written communication abilities. Must be capable of completing required forms in English, demonstrating fluency in reading and writing.
• Ability to plan, organize, and prioritize tasks while achieving effective time management.
• Demonstrates critical thinking, decision-making, and problem-solving capabilities.
• Highly organized and detail-oriented.

Nice To Haves

• Thrives in a fast-paced, dynamic environment.
• Ability to collaborate respectfully, be approachable, and build a positive, team-oriented atmosphere.

Responsibilities

• Consumer Correspondence In a dynamic and fast-paced environment, Consumer Affairs Specialists promptly and accurately address consumer correspondence via email, phone calls, and social media.
• Documentation and Reporting Document every consumer interaction with precision for weekly and monthly reports, essential for driving continuous improvement initiatives.
• Brand and Product Expertise Develop and sustain robust brand, product, and industry expertise to provide guidance on nutrition, handling, preparation, purchasing inquiries, and brand promotions.
• Complaint Management Effectively manage consumer product complaints, ensuring appropriate resolutions are identified and implemented.
• Critical Issue Escalation Escalate critical or liability concerns, initiating thorough documentation processes for these cases.
• Team Collaboration Collaborate seamlessly with the consumer affairs team, cultivating specialized areas of expertise.
• Team Environment Foster and maintain a positive, cooperative team environment.
• Process Improvements Identify and implement opportunities for process enhancements to elevate the consumer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees