Consumer Access Supervisor

AdventHealth•Palm Coast, FL

25d•Onsite

About The Position

The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill. The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members' schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents/stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies

Requirements

Associate's degree OR two years of direct Patient Access experience

Responsibilities

Working supervisor of the day-to-day operations of the team and department
Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
Assists in the development and monitoring of KPIs and facilitates communication of KPIs as requested
Responsible for training and evaluating team members
Responsible for coordinating and setting up schedules for team members' training and education sessions
Responsible for monitoring the department's work for accuracy and workflow