Consumable Support Associate SST

Makino•Elgin, IL

11d

About The Position

Single Source Technologies, representing Makino as well as other high-end machine tool products, is a single-source provider of machine tools, engineering services, tooling, supplies, application support and customer service throughout North America SUMMARY The Consumables Support Associate is responsible for a broad array of activities to provide service for consumables customers from inquiry to order delivery. This includes: responding to customer inquiries, inventory lookup, quote / order processing, material pricing support purchasing support and logistics services (material movements and delivery).

Requirements

Requires previous experience in customer service, inside sales; warehouse experience preferred
Requires excellent verbal communication, customer relations skills and must portray a professional image
Requires ability to perform simple arithmetic
Requires good judgment and rational decision-making skills
Must possess basic PC / keyboard skills and the proficient use of software; including Microsoft Office, SAP and knowledge of postal or commercial shipping methods and procedures are preferred
Ability to prepare routine administrative paperwork
Ability to maintain quality and safety control standards and follow safety procedures
Knowledge of light equipment operation including forklift; ability to obtain forklift license preferred

Nice To Haves

Forklift certification preferred
Legally able to drive a company vehicle (van, truck or car) to customer locations; ability to be insured for driving company vehicle necessary.
Prior experience and skills in Sales, General Office Duties and Warehouse preferred

Responsibilities

Respond to customer and sales inquiries for material availability / pricing, order status and concerns.
Process sales quotes, sales orders and returns.
Provide sales order acknowledgements and follow-up with customers routinely on orders that are backordered to keep customers and sales informed about delivery.
Promptly forward information regarding unresolved issues to supervisor for follow-up, if required.
Provide feedback to maintain accurate customer information including contacts and addresses.
Pick / prepare shipments and documentation for outgoing shipments.
Assist with purchasing functions, as required.
Unload incoming materials, ensuring accuracy and quality of materials. After visual inspection of material receipts notify supervisor of damages prior to receipt.
Stock product and perform cycle counts and physical inventories as required.
Assist with deliveries to customers via company vehicles, as required