Consulting Solution Architect - DX

CDW

1d

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Consulting Solution Architect is a field-based technical pre-sales role that focuses on developing comprehensive solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping service offerings, and fostering strategic relationships to drive business growth. In this role you will be working with customers, delivery, and internal sales teams to develop and maintain strategic relationships and be a trusted advisor to grow our Digital Experience services business.

Requirements

• Bachelor's Degree or equivalent experience.
• Minimum of eight years in technical, pre-sales, or post-sale delivery role.
• Motivated, self-starting, and able to independently perform high quality work with minimal guidance.
• Industry knowledge and domain expertise: A Consulting SA should possess domain expertise. They should understand industry-specific challenges, regulations, and best practices. They should have a deep understanding of the architecture, products, technologies, and solutions offered by the company. This knowledge enables them to provide tailored recommendations and position the company's solutions effectively within the industry landscape.
• Team collaboration and leadership: Collaboration with cross-functional teams, including sales and delivery, is crucial in this role. A Consulting SA should be able to work effectively in a team, lead technical discussions, and influence decision-making. They may also provide guidance and mentorship to junior team members.
• Customer-focused approach: A Consulting SA must have a customer-centric mindset and be able to understand and articulate customer needs effectively. They should possess excellent communication and presentation skills to engage with customers, gather requirements, and explain technical concepts in a clear and concise manner. Building relationships, understanding customer pain points, and providing tailored solutions are key aspects of this role.
• Solution design and problem-solving skills: The candidate should have the ability to design and communicate comprehensive solutions that address customer requirements, business challenges, and build consensus around the final solution. They should be skilled in analyzing complex problems, identifying appropriate solutions, and translating technical concepts into understandable terms for customers. Strong problem-solving skills are crucial for identifying and resolving technical issues or gaps in proposed solutions.
• Delivers compelling presentations and leads consultative sales discussions with credibility and conviction at the executive (C-level) level, in both small-group and large-format settings to include live demo’s.
• Develops reusable presentation content for team use.
• Initiates and designs customer and partner events in collaboration with Sales and OEMs, and creates repeatable event models that can be leveraged by other FSAs.
• Consulting Solution Architect must collaborate closely with delivery teams both pre- and post-sales to ensure proposed solutions are feasible, scalable, and aligned to customer outcomes. During the sales cycle, they validate designs, scope, and effort with delivery to reduce risk and set accurate expectations.
• Willingness to travel up to 25% or as needed.

Responsibilities

• Develop appropriate assessment and service solutions across multiple platforms and technologies for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services.
• Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs).
• Analyze technical and competitive considerations, defining actions to meet customer expectations in the sales cycle by uncovering customer long-term goals and requirements and crafting solutions that build towards the desired end goals.
• Maintain strategic relationships with Customers and Internal Sales & Delivery management, acting as a trusted advisor to drive business growth.
• Maintain relationships with Key strategic partners by maintaining technical certifications required by CDW, Partners, as well as the demands of our market.
• Grow influence in your assigned territory by high levels of engagement with vendors/partners/customers/Sales as a strategic advisor and being seen by teammates as an expert in the field.
• Act as a subject matter expert in multiple families of products and solutions, providing regular contributions to CDW marketing approved online activities, such as LinkedIn, blog posts, online magazine, etc.
• Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SAs, Solution Executives, and Field Sellers.
• Mentoring and coaching of Solution Architects around best practices to engage with coworkers and customers.

Benefits

• Benefits overview: https://cdw.benefit-info.com/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level