Consulting Engineer- Catalyst Switching/Catalyst Center (DNAC)

Teleperformance•Round Rock, TX

11d•Hybrid

About The Position

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! As a Consulting Engineer, you will report directly into the Customer Experience (CX) Delivery Team with primary responsibility for the installation, integration, customization and delivery of Cisco Software products focusing on cloud and networking orchestration and automation. There will be significant customer interaction including on-site delivery for POCs, Production-Pilots and Production deployments.

Requirements

Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
Expert level (e.g. CCIE, CCNP) or equivalent relevant certification desired.
Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.
Ability to apply critical thinking to function effectively in ambiguous circumstances.
Successfully communicates difficult concepts. Guides, influences and persuades others either internally and externally.
Client facing experience. Ability to be onsite once a week or twice a week, at the customer location.

Nice To Haves

Cisco DevNet certification is preferred.
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy

Responsibilities

This role is largely focusing on a single customer based in Austin, TX who is looking for Enterprise networking expertise to help optimize their Catalyst Networks in the US.
The role will be part of a lifecycle services rendered
The responsibilities will include 5-day consulting (both onsite & remote) of customer on their network services, as part of a practice services engagement
The Role connects with internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.
Decisions impact the achievement of customer, operational, program or service objectives.
Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
Recognized as a technical expert and leader in their technical domain.
Independently applies knowledge and experience in creating solutions for customer outcomes.
Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
Initiates review of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed by management and through consultation from a relatively long-time perspective for results.
Works independently, with guidance in complex situations only. Able to lead some projects or programs within a function and may act as a team leader to coordinate activities of other personnel.