Consultative Pharmacy Technician - HYBRID

CenterWell•Orlando, FL

1d•Hybrid

About The Position

Become a part of our caring community The Consultative Pharmacy Technician certified Pharmacy Technician who serves as a central resource for medication-related support for patients, pharmacies, and providers. The Consultative Pharmacy Technician performs varied activities and moderately complex clinical/operational/customer support assignments. Supports medication adherence, reconciliation and patient outreach. Performs analysis and follow-up. Typically works on semi-routine assignments. The Consultative Pharmacy Technician supports medication-related activities for patients, pharmacies, and providers, including refill management, medication adherence, and medication reconciliation. This role assists with mediation coordination, research, and issue resolution, while triaging requests that require pharmacist involvement. Conducts patient outreach to address medication gaps and supports scheduling for pharmacist consultations. Applies established guidelines and departmental polices to complete assignments, ensuring accuracy, efficiency, and quality standards are met within defined workflows. Use your skills to make an impact Additional Information

Requirements

Candidates need to reside in a commute distance to Orlando, Florida for this HYBRID position
Must have an active Pharmacy Technician or Tech in Training license in the state of Florida
Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
Excellent communication skills
Experience using multiple computer applications simultaneously and strong data entry skills
High School Diploma or GED
A positive, proactive attitude with a passion for customer service
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

Bilingual in Spanish

Responsibilities

Supports medication adherence, reconciliation and patient outreach.
Performs analysis and follow-up.
Supports medication-related activities for patients, pharmacies, and providers, including refill management, medication adherence, and medication reconciliation.
Assists with mediation coordination, research, and issue resolution, while triaging requests that require pharmacist involvement.
Conducts patient outreach to address medication gaps and supports scheduling for pharmacist consultations.
Applies established guidelines and departmental polices to complete assignments, ensuring accuracy, efficiency, and quality standards are met within defined workflows.