Consultant, Technology Services Practitioner

Nationwide•Columbus, OH

21h•Hybrid

About The Position

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! The Technical Services Practitioner supports and maintains applications and infrastructure across all environments. You’ll perform a variety of technical services to support applications and infrastructure. You’ll play a vital role in fulfillment of IT Service Management (ITSM) processes. You’ll collaborate with individuals across many professional roles (e.g., Technology Application Development, Technology Analysis, Information Risk Management (IRM), Technology Engineering) and teams (e.g., Application Products, Delivery Lines, Technology Operations, IRM, Infrastructure Products, Project Managers, Infrastructure Partnership Leaders (IPLs)) to execute tasks and contribute recommendations based on operational observations, production and test performance/environments and end user needs/requirements.

Requirements

Six years or more of technology experience developing and implementing a routine solution.
One or more years of experience using basic levels of troubleshooting to fix a problem.
Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen.
Influencing, negotiating and priority setting needed.

Nice To Haves

Technology certifications or designation are not required, but encouraged (i.e.: AWS, Azure, scripting and development languages, delivery methods, security).
Insurance/financial services industry knowledge a plus.

Responsibilities

Performs complex work in adherence with IT Service Management best practices.
Identifies, drives and assists in the implementation of opportunities to standardize operational environments.
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Drives moderate to complex processing improvements through optimization, enhancements and implementation of new operational features and functions.
Consults in critical situations.
Executes data-driven decisions by delivering operational metrics by analyzing operational data to identify trends and potential problems.
Creates and analyzes operational data and makes continuous improvement recommendations.
Delivers operational overview documentation and metrics with insights and analysis.
Maintains operational knowledge of platforms, technologies and applications.
Executes multiple, non-standard technical support requests.
Conducts research of end user issues with technology solutions.
Provides oversight to ensure planning and coordination of Enterprise Release activities occurs.
Coordinates and facilitates with Incident Management and Resolution teams to allow for immediate response and resolution to service disruptions.
Communicates service disruption status, root-cause analysis in support of the problem management process and critical situation findings to Technology leaders and teams.
Executes Level II and III technical support for hardware and software application configuration, incident management processes, and knowledge management.
Coordinates with Level III support to assist in mitigating of incidents and validation of change activities involving hardware and software.
Provides on-site expert support during Business Continuity and Catastrophic (CAT) related events, including infrastructure support from cabling and facilities coordination to Network installation telecommunication and network support.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire