Consultant RMC International Relocation - US Based Remote

Anywhere

4d•Remote

About The Position

The Relocation Management Consultant serves as the navigator and owner of the relocation process for his/her domestic/international assignees. You will provide subject matter expertise in relation to all assignment related issues. Your responsibilities may include administration of client’s relocation policy/program, delivering expatriate compensated related services, counseling on best utilization of resources (i.e. language and cross-cultural); coordinating the shipment of household goods, destination services, expense management, etc. while ensuring customer and client needs are met in a timely, efficient manner through impeccable customer service.

Requirements

Bachelor’s degree or equivalent work experience
Minimum of 2 years related business experience in customer service or relocation field
Strong, demonstrated, well-developed customer service skills
Demonstrated analytical and process skills
High level of accuracy and process orientation required
Proven experience at project management and portfolio management required
Computer literacy in MS Office required.
Customer Advocacy
Strategic Thinking – strong judgement/decision making skills
Teamwork and flexibility
Excellent communication skills
Attention to detail
Effective planning/organization skills
Ability to work in high stress environment

Nice To Haves

Experience working in an international customer service field a plus
Bilingual and/or personal/professional expatriate experience a plus
Expatriate/assignment compensation administration and tax experience a plus

Responsibilities

Provide single point of coordination for all phases of international assignment activities on behalf of client as outlined in contractual agreement.
Provide impeccable customer service to assignee and his/her family.
Coordinate and manage the delivery of Cartus’s core products and services to assigned customers according to prescribed Cartus and client standards; manage vendors as dictated by client policy
Counsel client contacts as to the best utilization on international or domestic assignment program benefits
Demonstrate knowledge of Cartus’s products and services in all interactions with client and customer
Counsel client on compensation and tax benefits (i.e. COLA, housing allowance, hypothetical tax, and tax policy); partner closely with Compensation team to insure seamless service delivery
Demonstrate knowledge/expertise in ongoing administration of expatriate compensation elements; maintain compensation update requirements as scheduled
Proactively seek opportunities to resolve unique client concerns and needs; identify opportunities for enhancement to current client processes
Ensure data integrity in all Cartus systems
Maintain compliance with Cartus’s corporate policies, programs and standards
Work with Account Managers/Directors to continually partner with clients in order to fully understand their business, goals, strategies, and challenges and to propose effective solutions to meet them
Participate in client meetings, documenting discussions, decisions, and action items as requested
Assist File Set Up in the resolution of stuck files