Consultant, Product Implementation

Becton Dickinson•San Diego, CA

45d

About The Position

Be part of something bigger!BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.Accountabilities Communication Facilitation of conference calls and customer meetings primarily for small - medium hospital systems BD Medication Systems Dispensing product implementations. Establish rapport with customers that is conducive to a long term business relationships. Provide team support and product information on BD Medication Systems Dispensing products as assigned by manager. Mentors team members to ensure product and process competency. Must be able to manage customer teams, gain consensus within teams and deliver concise and consistent communication. Guides the review of customer site assessment and facilitates project design and implementation of BD Medication Systems Dispensing products and technologies. Technical Demonstrates knowledge of small - medium hospital level pharmacy/clinical workflow processes, hospital formulary build, hospital & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory. Complete pharmacy and clinical pre-implementation assessments and future state design. Ability to interact and guide diverse cross-functional teams with a focus on small - medium hospital level health systems. Demonstrate knowledge of established BD Medication Systems Dispensing product implementation methodologies and tools or equivalent industry standards. Must be detail oriented, able to multi-task and the ability to implement complex projects consistent with established company and customer objectives. Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across small - medium hospital level health systems. Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and best practice considerations and health system standardization. Install and support BD Medication Systems Dispensing software. Mentor team members on products, best practices and customer education. Expected to act as a customer support resource when necessary. Knowledgeable with BD Medication Systems Dispensing products. Administrative Coordinate client resources and assign project tasks. Ability to actively lead projects when required. Works independently. Timely completion of internal company documentation. Timely completion of project documentation. Determines own work priorities. Possess excellent organizational skills with the flexibility to readily adapt to change.

Requirements

Associates degree preferred or equivalent education and work experience.
Expertise in HIS/PIS systems and pharmacy and nursing workflow.
Three or more years in healthcare environment with technical (systems) involvement and computerized system applications.
Must have a working knowledge of a variety of software applications, including BD Medication Systems Dispensing products and exposure to solution design processes.
Experience with small - medium health systems required.
Must be able to lift a minimum of 40 lbs.
This position may involve pushing, pulling, stooping, bending and lifting.
Position requires flexible working hours, including some nights and weekends.
Ability to work independently from home office.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19.
In some locations, testing for COVID-19 may be available and/or required.

Nice To Haves

Dispensing software technology experience a plus.
Certifications: Pharmacy Technician, Informatacist, LPN

Responsibilities

Facilitation of conference calls and customer meetings primarily for small - medium hospital systems BD Medication Systems Dispensing product implementations.
Establish rapport with customers that is conducive to a long term business relationships.
Provide team support and product information on BD Medication Systems Dispensing products as assigned by manager.
Mentors team members to ensure product and process competency.
Manage customer teams, gain consensus within teams and deliver concise and consistent communication.
Guides the review of customer site assessment and facilitates project design and implementation of BD Medication Systems Dispensing products and technologies.
Demonstrates knowledge of small - medium hospital level pharmacy/clinical workflow processes, hospital formulary build, hospital & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory.
Complete pharmacy and clinical pre-implementation assessments and future state design.
Ability to interact and guide diverse cross-functional teams with a focus on small - medium hospital level health systems.
Demonstrate knowledge of established BD Medication Systems Dispensing product implementation methodologies and tools or equivalent industry standards.
Must be detail oriented, able to multi-task and the ability to implement complex projects consistent with established company and customer objectives.
Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across small - medium hospital level health systems.
Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy workflow and best practice considerations and health system standardization.
Install and support BD Medication Systems Dispensing software.
Mentor team members on products, best practices and customer education.
Expected to act as a customer support resource when necessary.
Knowledgeable with BD Medication Systems Dispensing products.
Coordinate client resources and assign project tasks.
Ability to actively lead projects when required.
Works independently.
Timely completion of internal company documentation.
Timely completion of project documentation.
Determines own work priorities.
Possess excellent organizational skills with the flexibility to readily adapt to change.